Delivery

Shipments & Returns

At Novox.ca, we are committed to delivering a seamless and trustworthy experience. Our shipping and return policies are designed to be transparent, efficient, and customer-focused.

Shipping Information

We process and dispatch orders within 1–2 business days. Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment in real time.

Return & Refund Policy

If you are not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery. Please ensure the following conditions are met:

• Items must be unused, in their original packaging, and with all tags intact.

• Returns will be inspected upon receipt. Once approved, a refund will be issued to your original method of payment.

• Refund processing may take several business days, depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain products are non-returnable, including but not limited to:

• Personal care or hygiene-related products

• Food and perishable goods

• Customized or special-order items

Return eligibility for such products will be clearly stated on their respective product pages.

Need Assistance?

If you have any questions regarding your shipment or return, our customer service team is here to support you every step of the way.

📩 Contact us for prompt and professional assistance.