Delivery

Shipments and Returns

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At Novox.ca, customer satisfaction is very important to us, and we strive to provide the best service to our customers. That's why we adopt a clear and fair policy on the delivery and return of our products.

Shipments

We do our best to deliver your orders as quickly as possible. The time it takes to process your orders is usually 1-2 business days. Shipping time may vary depending on the delivery address and the shipping option you choose. When your products are shipped, a cargo tracking number will be sent to you.

Returns

If you have a problem with the products you received or are not satisfied, you can return the products by contacting us within 30 days. Items to be returned must be in their original packaging and tags. Returned products will be credited back to the customer's account after the return process is completed. Returns will be processed as soon as possible after verifying that the product meets the return conditions.

Please note that some products may not be returnable. These products are generally personal hygiene products, food products, and special order products. The return conditions for these products are specified on the product page.

At Novox.ca, we are always open to our customers' questions and concerns. If you have any issues or need assistance, please contact our customer service team.