DELIVERY & RETURNS POLICY
1. Delivery Information
-
We offer worldwide shipping to ensure customers can receive our products no matter their location.
-
Orders are processed within 1-3 business days after payment confirmation.
-
Estimated delivery times vary by destination:
-
Canada & USA: 3-7 business days
-
Europe: 5-10 business days
-
Other International Locations: 7-20 business days
-
-
Shipping costs are calculated at checkout based on destination and shipping method.
-
Customers are responsible for any applicable customs duties, taxes, and import fees.
-
We are not responsible for delays caused by customs clearance or third-party shipping providers.
2. Order Tracking
-
Once your order is shipped, you will receive a tracking number via email.
-
You can track your shipment using the link provided in the confirmation email.
-
If you experience delays, please contact us for assistance.
3. Returns & Refunds
-
You may return products within 14 days of delivery for a refund or exchange.
-
Returned products must be unused, in original packaging, and in resalable condition.
-
Opened but unused products may be eligible for a return depending on the item's condition.
-
Customers are responsible for return shipping costs unless the product is defective or incorrect.
-
Refunds are processed within 10 business days after we receive and inspect the returned product.
-
Some products (such as digital goods, software, and consumables) may not be eligible for return. Please check product details before purchasing.
4. Warranty Policy
-
All products come with a standard manufacturer’s warranty.
-
Warranty terms may vary by product and region.
-
International customers should confirm warranty coverage with the manufacturer before purchasing.
-
Warranty does not cover damages due to misuse, unauthorized modifications, or accidental damage.
5. How to Initiate a Return
-
To start a return process, contact us at info@novox.ca with your order number and reason for return.
-
We will provide return instructions, including the return shipping address.
6. Contact Information For any questions regarding delivery or returns, please contact us:
Novox Electronics
EMEK ADNAN MENDERES MAH. ARMAĞAN SK. KORUPARK
SEDIR 1 NO: 1 B İÇ KAPI NO: 81 OSMANGAZİ/ BURSA
Email: info@novox.ca
Thank you for choosing Novox Electronics!